Answers to all your questions about 93bet

There are several fake sites online that look like the real 93bet. Always check that the address bar in your browser shows 93bet.mom. Look for the HTTPS padlock icon. Instead of clicking links sent via social media or WhatsApp, type the address yourself in the browser. If you have any doubts, contact our support immediately.

A strong password should be at least 12 characters long and include a mix of uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Date of birth, phone number, or "123456" — avoid passwords like these. Do not use your 93bet account password anywhere else. Changing your password every few months is a good habit.

Yes. Our platform uses SSL encryption technology, which keeps your personal information, payment data, and login details stored in encrypted form at all times. Your information is never shared with third parties. Our server security is regularly tested to ensure fair play.

Never give your OTP, bKash PIN, or Nagad PIN to anyone — even if they claim to be 93bet staff. Our team never asks for a PIN or OTP over the phone. If you receive such a call or message, hang up immediately and let us know via live chat or email at [email protected]. Your mobile banking PIN is for you alone.

If you receive a notification about an unusual login, an unfamiliar transaction, or a password change, act quickly: 1) Change your password immediately, 2) Contact our 24/7 live chat or email us at [email protected], 3) Change your mobile banking PIN as well if you were using the same password. Taking quick action can limit the damage.

On an Android phone, open 93bet.mom in Chrome, then tap the three-dot menu at the top right and select "Add to Home screen". On an iPhone, open the site in Safari, tap the Share icon at the bottom, and select "Add to Home Screen". After that, tapping the icon on your home screen takes you directly to the site — no separate app download needed.

Yes, 93bet is fully mobile-friendly. Slots, live casino, cricket betting, bingo — all sections work completely in your phone's browser. Deposits, withdrawals, live chat support — everything is easy to use on a small screen too. Chrome, Firefox, or Samsung Internet — any modern browser works well.

First, clear your browser's cache and cookies. On Android in Chrome, go to Settings → Privacy and security → Clear browsing data → check "Cached images and files" and tap Clear. On iPhone in Safari, go to Settings → Safari → Clear History and Website Data. Then reload the page. If the problem persists, check your internet connection — using 4G with a good signal or Wi-Fi gives the best experience.

Log back into the site once your connection returns — in most cases the game session resumes automatically. A slot spin is already recorded on the server, so the result does not change. In live games, the game continues and any results before you rejoin are visible in the log. If anything seems off, let us know in live chat and we will look into it.

The more consistently you play and stay active on the platform, the faster you can move to the next level. Your overall gaming activity is taken into account when moving from Bronze to Silver and from Silver to Gold. Even without a specific cutoff, playing and betting regularly speeds up progress. Your current level is visible in your account panel.

Each week, a portion of your net losses is returned to your account as cashback. The cashback rate depends on your VIP level. Bronze members receive a weekly cashback of up to 0.3%, Silver members up to 0.5%, and Gold members up to 0.8%. The calculation is done automatically at the end of the week and credited to your account on time.

VIP members receive much more than just higher cashback. Benefits include priority support, special bonus offers, faster withdrawal processing, and personalised offers at higher levels. Gold level members enjoy the most benefits. Contact our support for more details.

93bet has three VIP levels in total:
Bronze — new VIP members start here; weekly cashback up to 0.3%.
Silver — for regularly active players; weekly cashback up to 0.5%.
Gold — the highest level; weekly cashback up to 0.8% and the most benefits.

At 93bet, withdrawals are generally completed in 15 minutes to 2 hours. bKash and Nagad are usually the fastest. Bank transfers may take a bit longer. If more than 2 hours have passed, contact live chat — we will look into it right away.

Yes, this is very important. The name registered on your 93bet account must exactly match the name on your bKash, Nagad, Rocket, or bank account. Withdrawals to a wallet registered in someone else's name cannot be approved — this applies for security and compliance reasons.

To withdraw bonus winnings, you must first meet the wagering requirement. For example: if you deposit ৳1,000 and receive a ৳1,200 bonus, you must place bets worth ৳1,200 × 10 = ৳12,000 to withdraw winnings from the bonus (10 times the bonus amount only, not the combined deposit and bonus). Once the requirement is met, you can withdraw normally.

Yes, it is normal to see a "Pending" status after submitting a withdrawal request. This means the request is in our system and is being processed. It is usually completed within 15 minutes to 2 hours. If it remains pending beyond that time and your KYC verification is complete, please notify us immediately via live chat.

The minimum withdrawal limit at 93bet is ৳500. This means you can only submit a withdrawal request if your balance is at least ৳500. This minimum limit is the same across all methods — bKash, Nagad, Rocket, and bank transfer.

KYC verification is usually requested before your first withdrawal or when your withdrawal amount exceeds a certain threshold. This is a standard international process that keeps your account secure and confirms that the rightful owner is making the transaction. It only needs to be done once — once approved, you do not need to submit again.

Yes, completely safe. We store your documents using SSL encryption. They are used solely for identity verification purposes and are not shared with any third party. After verification is complete and they are no longer needed, they are deleted in accordance with our data retention policy. Full details are in our privacy policy.

Common reasons for verification rejection are a blurry image, an expired document, or a name mismatch with the account. The rejection message usually states the reason. Submit a clear, well-lit photo showing all four edges of the document and try again. If the problem continues, email [email protected] with the details — our team will help.

Under 93bet policy, the name used to register your account and the name on your payment wallet or bank account must be exactly the same. A name mismatch can delay or suspend the withdrawal process. If you need to change the name, contact support and submit a request along with the relevant documents.

The accepted documents for identity verification are:
• National Identity Card (NID) — the easiest and most accepted
• Passport (valid)
• Driving License
• Birth Certificate (for age verification)
The photo of the document should be clear, well-lit, and fully visible on all sides. Screenshots of a digital NID card are also accepted.