93bet's Privacy Policy
Your personal information is very important to us. Read this policy to learn in detail how we collect, use, and keep your information secure.
Your Privacy Is Our Responsibility
This Privacy Policy ("Policy") describes our commitment to the collection, use, storage, and protection of the personal information of all users ("you", "your") of the 93bet platform ("we", "us"). By using 93bet's website and services, you are considered to have agreed to the terms of this Policy. We are always committed to protecting your privacy and use modern security measures including SSL encryption.
Information Collection
93bet may collect information from you in various ways. This information is used to improve the quality of our service, ensure a safe environment, and make your experience more personalised and convenient.
1.1 Information Collected Directly
We collect the following information during account registration and use of our services:
- Name, username, and password
- Email address and mobile number
- Date of birth (for age verification — for users aged 21+ only)
- Payment information (bKash, Nagad, Rocket, or bank account details)
- Documents required for identity verification
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device information
- Browser type and operating system
- Website browsing history and session information
- Login times and activity records
- Data collected through cookies and tracking technologies
1.3 Information Received from Third Parties
For identity verification, fraud prevention, and payment processing purposes, we may sometimes receive limited information from trusted third parties. Relevant laws and regulations are followed in such cases.
Use of Information
Collected information is used for the following purposes:
- Creating, verifying, and managing accounts
- Processing financial transactions (deposits and withdrawals) securely
- Preventing fraud, misuse, and money laundering
- Providing customer support and resolving issues
- Improving platform performance and user experience
- Supporting the implementation of responsible gaming policies
- Complying with applicable laws and regulations
- Informing you about relevant offers and promotions with your consent
Data Storage and Security
93bet takes the highest technical and organisational measures to ensure the security of your personal information. What is included in our security framework:
3.1 Technical Security
- All data transfers are kept secure using SSL (Secure Socket Layer) encryption technology
- Sensitive information is stored in encrypted form
- Regular security audits and vulnerability assessments are conducted
- Firewalls and access control systems are in place to prevent unauthorised access
3.2 Organisational Security
- Only authorised staff may access user information where necessary
- All staff are provided with training on data protection
- Plans are kept ready for rapid response in the event of a data breach
3.3 Data Retention Period
We retain your information only for as long as it is necessary. Even after an account is closed, we may have a legal obligation to retain certain information for a specified period under applicable laws and regulations.
Data Disclosure and Third Parties
93bet may share your information with third parties in the following limited circumstances:
4.1 Payment Processing
Necessary information is sent to the relevant payment service providers to complete financial transactions via bKash, Nagad, Rocket, or bank transfer. These organisations manage information in accordance with their own privacy policies.
4.2 Service Providers
Trusted technology and service providers that assist in operating the platform may access certain information. However, they operate only in accordance with our instructions and under strict confidentiality agreements.
4.3 Legal Obligations
Disclosing information may be our legal obligation in response to a court order, a request from a government authority, or the requirements of applicable law. In such cases, we will provide only the specific information that has been requested.
Cookie Policy
Cookies and similar tracking technologies are used on the 93bet website to improve your experience.
5.1 Types of Cookies
- Essential cookies: Required for login sessions and the basic functioning of the platform. The site does not work properly without these.
- Functional cookies: Help remember your preferences and settings, such as language preference.
- Analytics cookies: Collect statistical information to monitor and improve platform usage.
5.2 Cookie Controls
You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features of the platform to not work properly.
Your Rights
You have the following rights regarding your personal information, which apply under applicable law:
6.1 Right to Access Information
You may request to know what information we hold about you. We will inform you within a reasonable time.
6.2 Right to Correct Information
If there is any inaccuracy or incompleteness in your stored information, you may request a correction. Some information can be updated directly from the profile section of your account.
6.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, this may not be possible in all cases due to legal obligations or active financial transactions.
6.4 Right to Object to Processing
You have the right to object to the processing of your information for specific purposes under applicable law. Send any such request to [email protected].
Privacy of Minors
93bet provides services only to those aged 21 or above. We do not knowingly collect any information from minors. Age is verified during the account registration process and, if a user is suspected to be a minor, the account is closed immediately.
If you are aware that a minor has registered on our platform, please contact us at [email protected].
International Data Transfers
Your information may be stored or processed outside Bangladesh for the purposes of operating our technology infrastructure. In such cases, any transfer is conducted in a manner consistent with this Policy and under arrangements that ensure the protection of your information.
External Links and Third-Party Services
Our platform may include services from third-party game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These services are governed by their own privacy policies. 93bet is not responsible for the data management practices of these third parties. We recommend that you review the privacy policy of the relevant service.
Policy Changes
93bet reserves the right to update this Privacy Policy from time to time. For any significant changes:
- The update date will be clearly stated at the top of the page
- For important changes, a notification may be sent to the registered email address
- Continued use of the platform after changes will be considered as your agreement to the new policy
Therefore, it is recommended that you review this page regularly.
Responsible Gaming and Data Protection
As part of 93bet's responsible gaming programme, we may analyse information related to users' gaming behaviour. The purpose of using this information is to identify problematic gaming patterns and provide support where needed. Information collected through this process is used solely for the user's wellbeing and is stored with strict confidentiality.
To learn more about responsible gaming, visit our Responsible Gaming page.
Contact Us
Privacy-Related Questions
If you have any questions or concerns about this Privacy Policy, please contact our support team: